Online payment Have a Complaint Inquiry Emergency Feedback
UNDP complaint

CITIZEN CHARTER

Citizen Charter

Service Provided Main Document to be Produced Max Time Taken to Serve Main Officer Responsible Telephone
1. Approving Building Plans 1. Duly filled application in the specimen in Schedule I of the Urban Development Authority Planning and Development Regulations-2021 or in the case of areas outside urban development areas application obtained from the local authority
2. A certified copy of the National Identity Card of the applicant
3. 05 copies of the building plan certified by a qualified person (You may know from the website of the Local Authority or from the Front Office the applicable qualified person depending on the nature of the application)
4. A copy of the approved survey plan of the land on which the building is to be constructed (This applies only to urban development areas declared under Urban Development Authority Act.)
5. Depending on the nature of the building construction, certificates issued by the institutions mentioned in the application form.
6. When the applicant is not the owner of the land, a consent letter from the owner of the land
7. A rough sketch showing other surrounding landmarks for easy access to the location of land
8. A copy of the deed of the land certified by a Notary Public
9. In the case of land in an assessment area, the property should have been registered in the name of the owner.
 14 business days Technical Officer & Officer in charge of the subject 0742013288 / 0763859342
2. Approval for land sub-division, amalgamation 1. Duly filled application in Schedule I of the Urban Development Authority Planning and Development Regulations-2021.
2. A certified copy of the National Identity Card of the applicant.
3. 05 copies of the survey plan relating to the sub-division or amalgamation certified by a qualified person (You may know from the website of the local authority or from the Front Office the applicable qualified person depending on the nature of the development).
4. Depending on the nature of the development, certificates issued by the institutions mentioned in the application form.
5. When the applicant is not the owner of the land, a consent letter from the owner of the land.
6. A copy of the deed of the land certified by a Notary Public.
7. A rough sketch showing other surrounding landmarks for easy access to the location of land.
8. In the case of land in an assessment area, the property should have been registered in the name of the owner.
 14 business days Technical officer & Officer in charge of the subject 0742013288/ 0763859342
3. Revalidation of development license 1. Duly filled application form
2. The original of the approved Development Plan
3. Copy of the development license issued.
4. A copy of the National Identity Card of the applicant certified on both sides.
5. When the applicant is not the owner of the land, a consent letter from the owner of the land
 07 business days Technical Officer & Officer in charge of the subject 0742013288/ 0763859342
04. Granting cover approval for unauthorized constructions 1. In the case of an urban development area, the application in Schedule I of the Urban Development Authority Planning and Development Regulations-2021 and in the case of other areas the application obtained from Front Office
2. A certified copy of the National Identity Card of the applicant
3. 05 copies of the building plan certified by a qualified person (You may know from the website of the local authority or from the Front Office the applicable qualified person depending on the nature of the application)
4. A copy of the approved survey plan of the land where the building to be constructed (Applicable only to areas declared as urban development areas under the Urban Development Authority Act)
5. Depending on the nature of building construction, certificates issued by institutions mentioned in the application
6. When the applicant is not the owner of the land, a consent letter from the owner of the land
7. A rough sketch showing other surrounding landmarks for easy access to the location of land
8. A copy of the deed of the land certified by a Notary Public
 28 business days Technical Officer & Officer in charge of the subject 0742013288/ 0760431660
05. Issuing conformity certificate 1. Duly filled application in the case of an urban development area, the application in Schedule I of the Urban Development Authority Planning and Development Regulations-2021 and in the case of other areas the application obtained from local authority
2. Copy each of development plan issued and approved plan
3. When the applicant is not the owner of the land, a consent letter from the owner of the land
 14 Business Days Technical Officer & Officer in charge of the subject 0742013288/ 0763859342
06.Issuing street line/ building line certificates 1. Duly filled application in the case of an urban development area, the application in Schedule I of the Urban Development Authority Planning and Development Regulations-2021 and in the case of other areas the application obtained from local authority
2. Copy each of development plan issued and approved plan
3. When the applicant is not the owner of the land, a consent letter from the owner of the land
 30 Minutes Technical Officer & Officer in charge of the subject 0742013288/ 0763859342
07. Issuing no acquisition Certificates 1. Application letter for non-acquisition certificate with details of the property.
2. When the applicant is not the owner of the land, a consent letter from the owner of the land
3. all amounts due to the local authority should have been settled

 30 Minutes Technical Officer & Officer in charge of subject 0742013288/ 0763859342
08. Issuing of Trade license. 1. Duly filled application
2. In the case of an industry or business which requires Environmental Protection License, a certified copy of the valid Environmental Protection License
 14 Business Days Technical officer 074 2013288
09. Levying Business tax 1. Business tax notice issued by the Council 15 Minutes Revenue inspector 0760431660
10. Levying Industrial tax 1. Industrial tax notice issued by the Council 15 minutes Revenue inspector 0760431660
11. Environmental Protection License 1. Dully filled application form.
2. Rough sketch of the route to the place of industry or business.
3. Details of the staff to be deployed.
4. A certified copy of the Business Registration (not needed in renewal of the license)
5. A copy of the deed of the land where the business is carried on (not needed in renewal of the license)
6. If the person who carries on the industry/business does not own the land, the agreement entered into with the owner, if any, or a certified copy of the consent letter of the owner (not needed for renewal of the license)
7. A certified copy of the approved survey plan of the land (not needed in renewal of the license)
8. A certified copy of the approved building plan (not needed in renewal of the license.

 14 Business Days Technical Officer & Officer in charge of subject 0742013288/ 0552279166
12. Issuing advertisement display permits 1. Dully filled application
2. An identical model of the advertisement intended to be displayed, printed on A4 paper (with colors to be used)
3. In the case of an advertisement notice board installed and displayed in a reservation of any road, the original copy of the letter authorizing the same by the Road Development Authority or the Provincial Road Development Authority or the local government body having the right to the road, as applicable
4. In the case of a billboard which is installed and displayed in a road reservation, the original copy of the letter issued by the head of the traffic department of the police station where the relevant billboard is displayed.
5. In case the applicant is not the owner of the land, the original copy of the letter stating that the owner of the land or building on which the advertisement is displayed has given permission for the same.
6. In case of billboard displayed within an area of urban development, a certified copy of the permit approved by the council or by the urban development authority under order 104 of planning and development orders of urban development authority 2021.
 3 Days Officer in charge of subject & Revenue inspector 0552277536/ 0760431660
13. Levying Assessment tax 1. Assessment notice issued by the Council 15 Minutes Officer in charge of subject 0552277536
14. Request for permission to cause damages to road 1. 1. Duly filled application
2. Rough sketch showing the easiest access road to the spot of the road damages to be inflicted.
3. A copy of the letter issued by the relevant service providing agency .

 2 Business Days Technical officer & Officer in charge of subject 0742013288/ 0552277536
15. Removing hazardous situation caused by trees 1. Dully filled application form 14 Business Days Technical officer & Officer in charge of subject 0742013288/ 0552277536
16.Levying and exempting from entertainment tax 1. For the purpose of levying entertainment tax -
o printed admission tickets prepared for sale;
o computer password to place the electronic seal on the admission tickets proposed to be sold online
2. For the purpose of exempting entertainment tax -
o Depending on the value of the admission tickets to be sold, an amount equal to the entertainment tax should be deposited in the first instance;
o the estimate of income and expenditure of the entertainment activity should be submitted at the time of depositing the entertainment tax;
o The actual income and expenditure of the entertainment activity should be submitted before the expiry of 30 days from the conclusion of the entertainment activity.

 02 Days Officer in charge of subject & Revenue inspector 0552277536/ 076-0431660
17. Renting playgrounds 1. Dully filled application form 15 Minutes Technical officer & Officer in charge of subject 0742013288/ 0552277536
18. Providing water bowser service. 1. Dully filled application form 15 Minutes Technical officer & Officer in charge of subject 0742013288/ 0552277536
19. Renting vehicles and Machinery 1. Dully filled application form. 01 Business Day Technical officer & Officer in charge of subject 0742013288/ 0552277536
20. Issuing of Public performance & carnival license 1. Dully filled application form.
2. A rough sketch of the carnival ground drawn on A4 paper showing every feature of the carniva.
3. Letter confirming that sufficient toilet facilities (Female/male and disabled) will be provided for the people coming to the carnival.
4. Certificate of Structural Stability of the temporary buildings put up on the carnival grounds issued by a Mechanical Engineer.
5. Certificate issued by the Medical Officer of Health that unpolluted and sufficient ventilation is available for people in such buildings.
6. Letter confirming that sufficient fire extinguishers (general, electricity, and fuel fire extinguishers) are used in the case of sudden fire outbreak.
7. Certificate issued by the Medical Officer of Health that sufficient exits and security arrangements are put in place for the public to leave the place in case of a disaster
8. Certificate issued by the OIC of the Police Station of the area that necessary arrangements are made to maintain peace and order in the carnival premises.

 02 Business Days Technical officer & Officer in charge of subject 0742013288/ 0552277536
21. Disposal of garbage at none residential sites 1. Duly filled application form Daily Front Office Staff/ Technical officer & Revenue inspector 0552277536/ 074 2013288/ 076 0431660
Top